“As mentioned, I double booked a second rez for a friend to test what was being offered on Expedia - meaning that my 2nd rez I effectively had 2 rooms reserved for the same day; however 3 rooms still shoed being available with private shower. The staff assured me that this time I would get the room with private bath. ONE staff allowed the transfer with the new rez but a few hours later another staff asked for additional money for this room with the manager behind the scene on the phone. I……
“The two properties l stayes at were terriple, filthy, noisy and lack proper management. After 4 days in lagacy phases 2 and 4 l moved to to another hotel. Management at both legacy sites was non existent. I contact you last wednesday to complain and ask for a refund. I was told l would hear from you in 24 to 72 hours. I have not heard. My whole trip was terrible as askay delayed my return to freetownby more than 9 hours. I am asking for part refunds for my airfsirand hotel. This was my……
“On arrival thw managed didn't expect us, there wasn't a room ready and they were moving a wardrobe etc into our allocated room. I had to ask for towels, a kettle, a sheet to put over us on the bed. Electric sockets were dangerous, the balcony was filthy and the chairs disgusting. Day 2 of being there, no power and I gave the manager money to top up the electric. After one week there was no water. This place is disgusting and needs closing down ”
“Excellent hotel, amazing service always.
Best hotel in the Gambia for me.
Will come back
Thank you all for making this so relaxing and amazing for me.
I feel so wellcome always.
Thank you”
“The property is well run. The food is delicious. The accommodations are alright; renovations are underway to update the rooms. The staff is spectacular. Every single one of them. The massages by Anna and Haidi were the best my friend and I had ever had, when compared across four continents. They were really impressive. I would go back in a heartbeat. ”
“Had an EXCELLENT stay at resort. Staff professional and friendly. Wifi strong and reliable. Breakfast buffet was enjoyable and tasty 😋 Ocean view room was nice and comfy.”