“The accomodation - room/apartment was excellent but the check in and check out staff, communication and attitude was atrocious
For such a nice accomodation - the check in person I was allotted took me 2 hours for him to show up - no email from the check in saying where to go and when checking out wouldn’t even arrange transport to the airport as the wifi wasn’t working
Great accomodation
Extremely poor service by the check in and check out crews
Absolute shame - will book a hotel next……
“It's fully equipped, the management is super helpful. And the place is super clean with parking provided. Soundproofing is quite bad to be honest, wish the windows can be soundproofed and sound from corridor can be heard. Lift can be improved but overall it's a great place to stay.”
“Great location within 10 mins’ walk to two MRT stations. Very comfortable bed, modern design in hotel room and spacious bathroom. Rooftop pool with beautiful skyview. Sauna room in the changing room but self-operated, Needed to be preheated for 15-20 mins before use. Will stay there again for next trip.”
“so far so good for the room and environment.
The room is very suitable for 4-5 ppl family, the space is very big.
The staff is nice and responds fast through WhatsApp.
The location is great! just 5 mins walk to KLCC.”
“We had a wonderful 11 night stay at this spacious and well-located apartment! Just a 15-minute walk to TRX shopping mall, it’s also close to a great selection of local food options. The area offers everything from delicious seafood and Japanese cuisine to Indian and traditional Malay restaurants.
The apartment itself was clean and comfortable, with a spacious king-size bed in one room and a good double bed in the other. Housekeeping came every other day, always making sure we had what we……
“Amazing stay and overall experience. From checking through the ability of the late checkout (which hugely helped as we had a late evening flight) everything was superb. ”
"Convenient location: it is near the airport. Good service: free shuttle bus and packed breakfast when requested as I needed to leave the hotel at 5:00am. The room is large and clean. The hotel is over my expectation. It is highly recommended. "
"This hotel is located in mid valley n there is a very big shopping arcade under the hotel. Lots of shopping n big super market. Hotel housekeeping staff very good service. However one reception lady s service is not so friendly. Always no smile. All male staff in reception are cheerful."