“The hotel service was very disappointing. We booked 2 rooms and paid, but once we arrived we found out the staff had double booked the room so we had no where to stay and they charged us for the room anyway. Would not recommend. Can’t trust. 这间酒店非常令人失望,绝对不推荐。他们一个房间卖出两次,我们搭国际长途过来出差,来之前已经付过钱,但到达后突然被告知没有房间。但钱也不退。 ”
“Very nice hotel and friendly staff! Room was comfortable and whole resort area was very nice. Only problem was I had a light that I couldn't control and it would turn on and off all night. Seemed to be a motion sensor light that had broken or gone faulty. I complained and someone came to look at it but it didn't get fixed. Hope it was just something wrong with my room and not all!”
“My recent 2-day,1-night trip abroad Grand Pioneer Cruise with my husband and 2 other couples in Ha Long Bay was spectacular. From the moment we checked in at the waiting lounge, stepped on board to final farewell, every detail was executed with details. The only fly in the ointment was when disembark waiting for car pickup in the lounge, we were asked to move to the other side because the area we sat was reserved for check in customers where there was no sign to indicate that. This left us……
“we liked our stay very much omg the stuff were so helpful it was a new years holiday in Vietnam we could not get a car from ninh binh to ha long had so much stress for one hour called the hotel for help within 15 min everything was ok!came to our hotel they offered us free upgrade and larger beds since we were traveling with 3 children , the room was spacious very clean they even prepared welcome fruit and drinks for us our family is so thankful had a wonderful stay happy memories! ”
“Awesome room and staff. The hardware is pretty new. There's not much shopping or restaurant in that area. But the hotel has a restaurant on its own. Staff speak good English and always smile at you. Wonderful service. ”
“This 2-day-1-night trip to Ha Long Bay was truly an unforgettable experience for me. It was my very first time joining a cruise trip alone. At first, I was a bit worried that I might feel lonely, but everything turned out way beyond my expectations.
From the moment I stepped on board, I was warmly welcomed by the crew. The cruise was spacious and elegant, and my cabin had a private balcony overlooking the bay – the perfect spot to sit back and soak up the fresh sea breeze. The itinerary covered……