荔湾婚庆酒店 | 每晚可

“Reception desk attendant Mr Cheung ar so helpful”

“The staff service was very good, the room was tidy and clean except some of the minor stain was found due to mold under the wash basin and inside the shower compartment. Unfortunately, a steam cooked croach was lied on the plate with steamed dim sum when we started to take the food for breakfast. ”

“因酒店方面不承認hotels.com的網上訂單，如果身上不夠錢自付房租，本人當晚險些要露宿广州街頭”

“在hotels.com即晚訂房，晚上10pm到了酒店不能checkin, 查詢等候45分鐘也沒有回應。職員相信並没有直接和hotels.com簽訂任何協議，只是買單訂房。 在别無选擇下，打長途电话到hotels.com求肋，Eva接聽，只說英語，無法和酒店員工通話。只能承諾bills department 白天查詢，盡量不charge credit card. Eva 承諾賠償IDD 費用，$50, 收线。 酒店職員最後要求直接入住，不經HOTELS.COM, 入房时11:34. 當晚用英文email作出投訴，11/29 09:40 收到 cspcustcare-ct-hk-x-htll@hotels.com回复。。。。。"我們只處理中文電子郵件，因此無法解決您的問題" 本案將被關閉。 Can you provide any complain channel? Can you accept above reply from your HK or GZ office?”