“Hugo’s location is superb, walkable in Old San Juan anywhere. Communication with property manager/owner was very prompt. Easy self check-in/out.
My only complaint is that there were sands/something on the bed and towels when we arrived, which later found out to be likely from the ceiling. Hugo staff came in to change the sheets and replaced towels as requested very promptly. I was very pleased with this stay and would highly recommend Hugo and would definitely return.
Bonus, paid parking……
“We (myself, husband and two sons) stayed here for a few days. The property is gorgeous! The cleaning ladies were super sweet and friendly. We would definitely stay here again!”
“Nice stay and amenities. Location was great too. Two concerns: air conditioning in the living room didn’t cool well and the air conditioning in the master bedroom was really noisy as if it were about to go out.
Kitchen was well stocked with pots, pans and appliances (big and small). Showers were spacious (water was lukewarm)
Beds were on slacks so be cautious when sitting on the bed. They were comfortable.
Tv had multiple channels and apps.
Grateful that the access to the upper rooms……
“This place was a home away from home. There were some glitches but it was quickly resolved.
Did not notice how close it was to night life until the last few days. It’s okay because I was with family.
There was great space for my family.
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“They reach out to you several times to make sure everything is OK even when they could not reach me they make sure every way possible for me to get the messages . Clean place cozy. My only recommendation would be for a more convenient gate to open as you enter.. Also a sign right in front of the gate with the properties name because at first, I had a hard time to find the entrance.”
“I stayed five nights in the efficiency single bed unit, it was perfect for a solo trip. Very secure property on a pretty street. Close to restaurants, shops, and the beach. I can’t say enough good things about the owners, specifically how responsive and personable they are.”
“We had a very lovely stay & a pleasant experience. Stay was equipped with all one needs. Being able to sit outside in a small private area was also a plus. Host has made the surroundings very lovely. Lots of plants. Host is reliable & responsive. Neighborhood is quiet & safe. Highly recommend. :)”