“This is a fantastic location to everything! It’s a short walk to all the restaurants, boutiques, museums, and a short drive to all the wineries. I can’t think of one negative thing to share! I didn’t try the restaurant, but maybe next time.”
"Dear [BW] Team,
I stayed at your hotel on May 12, 2025, with a reservation made through HOTELS.COM.
At the time of booking, I used one credit card, but a different card was used at check-in.
As a result, I have been charged twice for the same stay.
I kindly ask for your assistance in resolving this issue.
My credit card company has already billed me for both charges.
Thank you for your prompt attention."
