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“Willow Ridge is a fabulous country house perfectly situated just outside Bristol. From here you can explore the whole area easily including Wookey Hole, Cheddar Gorge caves, Bath, Glastonbury and Weston-super-mare and more. The host cannot do enough for you and makes you feel at home right from the start. The room was clean and comfortable and decorated to a high standard with terrific views across the countryside. I have to mention the vast welcome package informing guests of the wide area,……

“Booked the house to stay, 5 months in advance. Had no contact from the owner, so emailed with 1 month until stay date. Was assured everything was fine. They contacted a week and half before stay date to cancel due to routine maintenance. Three hours on the phone to book somewhere else, to be told I had to wait 72 hours before we could rebook. Asked to have my money back and was told 14 days for a refund. Shocking service!”

“Property was overall good. Clean and comfortable. A few small tweaks would make all the difference - shower drain was clogged, a clean dish cloth, decent towels, an iron and ironing board, some glasses.”

“Fantastic open plan bungalow, with a large wrap-around garden. Great for children and dogs, Forest of Dean is literally on the doorstep, and lots of tourist locations within the Forest are within a 10-15 minute drive.”

“Double booked us. Were unable to process refund in time to make alternate accommodation. Last minute bookings much more expensive than budgeted for. Not even an apology. Hotels.com just as much to blame for not being helpful”