北山西希尔顿酒店

“Nice”

“Had a disappointing experience with the valet service. When I arrived and gave my last name, the valet repeatedly questioned it and made me spell it several times, while giving me a very dismissive and judgmental look. It felt like my name was being treated as strange or unacceptable. This kind of behavior made me feel deeply disrespected as a guest. A hotel of this level should ensure that all staff treat people with equal courtesy and professionalism, regardless of their name or background.”

“it is great. ”

“I like their service.”

“I don’t like the parking and the AC”

“worst customer service ever，kick me out at midnight，stupid reason is my visa card doesnt have chip on it. And that card I have done the payment at first day when I was checking in. They just told me that they make a mistake for using this card and 3days later they wanna fix it then ask me to leave the hotel. And talk in a really mean way. The manager was sitting in her office all time and doesn’t even wanna show up to solve the problem until I was almost freaking out at the front desk. Then i……

“We had a decent stay, but the area nearby had some homeless people, like within 1-2 blocks.”

“There are two main reasons we have stayed at this hotel multiple times. 1. It offers rooms with accessible *roll-in* showers. 2. The staff is fantastic. They are knowledgeable experts who are cheerfully responsive to our needs. Please renovate the elevators.”