“During our stay, we had an incident where we thought someone was trying to enter our room cause we heard the door shut. We immediately reported it to the front desk. The hotel staff took our complaint very seriously and began investigating right away.
They kept us informed throughout the process, providing regular updates on their progress. To ensure our safety and peace of mind, they promptly offered to switch our room. The hotel checked the smart door access records. They discovered that the……
“There was a construction going on in the hotel at morning and making a lot of noisy. I found this to be unacceptable. If I were told that there will be construction in the hotel, I will never choose this hotel. I felt like betrayed. ”
“The only annoying thing to me is the noise from the fridge, which is loud enough to make me lose my sleep. I have to unplug it every night before I go to sleep.
It's a great stay overall. Staff are friendly and helpful. Breakfast is good as well.”
“Check-in was a breeze. The room was beautiful and clean. I loved the in room Nesspresso maker. They also have a make your own potpourri bag with different scented oils near the water and ice machine. ”
