帕洛阿尔托斯坦福大学附近酒店

"very good"

"酒店地理位置上乘，交通便利，周边商业繁荣，生活便利。酒店服务上乘，环境优美。酒店内的意大利餐厅的菜肴也非常好。值得推荐。喜欢此酒店，下次去PALO ALTO还会选择此酒店。"

"好"

"清潔, 方便"

"good"

"New,clean."

"The hotel is very nice and new. Always love the Japanese toilets, however the room is a bit too small. "

"During our stay, we had an incident where we thought someone was trying to enter our room cause we heard the door shut. We immediately reported it to the front desk. The hotel staff took our complaint very seriously and began investigating right away. They kept us informed throughout the process, providing regular updates on their progress. To ensure our safety and peace of mind, they promptly offered to switch our room. The hotel checked the smart door access records. They discovered that the door hadn't been completely shut, causing it to eventually close on its own. Despite the situation being a misunderstanding, the staff's thorough investigation and detailed explanations were very reassuring. We were very impressed with the hotel's commitment to guest safety and their professional handling of the situation. Their prompt response and dedication to resolving our concerns were exceptional. We highly recommend this hotel for their excellent customer service and attention to detail."