“The room is so comforable that we loved to stay rather than go outside.
Nice services,. friendly and helpful.
It's better to visit again but not during CNY since shops are closed.”
“It was nice staying there. Apartment was spacious, modern and well equiped. Manager Bruce and reception staff was very nice. House keeping was not good though. They didn’t clean room daily or when they did not properly. Overall it was a good experience.”
“The room was super nice and quiet, a washer and dryer was a much-needed addition, and the staff was very helpful. Alice took great care of us and went out of her way to tell us about her favorite places to eat and let us keep our luggage in the lobby since our bus didn't arrive until later that night. ”
“This was by far the worst stay I’ve ever had! The moment I entered, a strong musty/moldy smell hit me—it was so bad that my family couldn’t even breathe properly. The entire place felt damp, and I spotted visible mold stains on the ceiling.
I had to leave immediatel and book another place because staying here was simply not an option. Do yourself a favor and avoid this listing—it’s not worth the risk to your health!
”
“It was such a nice place to stay in. Although a little west of the old quarter, the location was overall good as it was still close to other tourist attractions and it was nestled in a nice spot where you couldn't hear motorbikes from the room. I really liked the feel of the room. It was clean and easy to keep cool and the beds was very comfortable. The owner was also very helpful and unobtrusive.”
"We had a wonderful time staying at Grand Hotel du Lac Hanoi. The staff were all very friendly and helpful. It was a pleasant stay. We had a mocktail at the sky bar and it was very delicious. Forgot what it’s called but it has dragon fruit, mango with hibiscus tea. "
"We booked to stay here at the last minute and got a great deal online. Our check in was prompt and friendly and the room was clean with a balcony and good air con. We only stayed for one night but would happily have stayed longer, the roof terrace was great for a couple of happy hour beers and a tasty lunch. All staff were friendly and helpful. Breakfast was basic but adequate for the price! Overall a great value hotel and in a good location to explore Hanoi."