苏卡桑纳万豪酒店及度假村

"We came down to check out at 10:30 in the morning. I paid a cash deposit. They can't check out until they check the room. The front desk told me 5 minutes but made me wait for almost half an hour. Halfway through, I asked her how long it would take because I had to go to a meeting urgently. She gave me a very nonchalant attitude. It was already 11:10 when I got the deposit. What made me very unhappy was that I was the only one who wanted to check out. Do you want me to wait for half an hour in the morning?"

"Okay "

"一般"

"I stay here 3 day 2 night. First was starting great front desk was nice, in the morning I was pumping , the door was open from the cleaner, ask are you leaving??? But that is very I'm professional and no privacy. How can you open the door, but 2nd morning they do the same thing again. I don't think it is okay. This really need to change it. The 2nd day end up they didn't clean the room or provided any thing change , I was trying to request in the front desk. It takes me to call them and wait for 15 min. And longer. I try to reach them for 2 hours I have to go to front desk to ask, You have this big hotel to run and no one answer the phone?? I request the towel and it was not bring it after anyway. So for the price I spend. Is not very happy. Otherwise the food everything is fine "

"good"