“We didn't get the room we booked originally but our room was just what we needed. Thank you so much to everyone working there for their hard work making us feel so special. ”
“Our room was beautiful. It had a king size bed and the en-suite bathroom was a good size. The only downside was that the toilet flush handle was broken but still worked. It could have done with better lighting in the bathroom as you couldn’t see in the mirror very well. The room was immaculately clean and had a sofa and tv with easy to connect to WiFi. Personally I struggled with comfort of the bed as I found it too soft but it was dressed with clean sheets and had extra pillows in the wardrobe.……
“Great overnight stop with the most friendly and helpful of staff. Facilities excellent and being able to bring our dog was so good. The rooms are lovely and the breakfast options were just right for us. Will definitely stay again. The price was also the best value for money you could ask for. Could not recommend more.”
“An overnight stay needed before a uni offer day at Durham., I just wish we could have stayed longer.
Clean, comfortable, everything you could possibly need and the views !
Hopefully the uni offer will be accepted and I can stay again for a while longer !”
“Beautiful hotel located a short walk from Durham city centre. Clean and spacious room. Fantastic Indian restaurant attached to the hotel. Bed was so comfortable! Staff were very efficient, nothing was a problem, very friendly.”
“Lovely if slightly quirky property with friendly staff in a great location
Missing a few of the amenities you might be used to in a major mainstream hotel chain but made up for with welcoming and helpful staff ”
“Es war einfach wunderbar. Sehr stilvoll eingerichtet, grosses und gepflegtes Zimmer und Bad mit grosser Dusche. Sehr viel Ablagefläche im Bad und wohlriechende Pflegeprodukte. Das Doppelbett war sehr, sehr bequem und das Hotel sehr ruhig, so dass ich wunderbar schlief.
Das Frühstück konnte am Vortag ausgewählt werden. Das „english breakfast“ wurde dann frisch zubereitet und war einfach wunderbar. Der junge Mann sehr zuvorkommend und sehr motiviert und freundlich. Es hat mir sehr gut gefallen……
“Friendly staff and clean, spacious room. Not easy to walk there from the rail station. However, One can get there easily through a steel bridge (which was not shown in the map) linking it to the Freeman’s Quoy Centre at the Peninsula, near the Premier Inn Durham. Good and reasonably priced dinner.”
“Nice and helpful staff
Overall the facilities are ok but the flushing of the toilet wasn't strong enough
Not many options of restaurants around but you can try using deliveroo to get what you wanna eat ”
“It’s a lovely hotel and very convenient stop. The staff were super friendly and helpful.
We only had breakfast but it was delicious and plenty of it. The decor was lovely but needed a bit of tidying and the vase on the table needed a clean. I’m not keen on fake flowers which gather dust and the winter sun shows the glass vase needing a polish.
I’m being picky hoping I’m being helpful. It was a fab stay and I thoroughly recommend it and would stay again. ”
“Room was modern, clean and comfortable.
Ensuit was spacious. Unfortunately we found the shower to be very hot and didn’t know how to turn it down (it was turned all the way to the coldest option). But to be fair, we didn’t ask for any help with it, so it could have been a simple fix.
We hadn’t really thought through staying above a pub. Obviously you can hear everyone drinking & enjoying themselves until they leave around 12am.
Anyway, room was great for the price and apart from the things……
“The highfield was a lovely stay. Big, very clean room. A hairdryer almost as old as me however, and not much in the way of extra's. Coffee, tea, biscuits etc. But thats a very small minor on an overall lovely stay. Breakfast and the staff were amazing 👏 ”
"Extremely poor service and stay. We were given a smaller room than we had asked for (images do not match the actual state of the room), and the air conditioner is broken; we were provided with fans but we do not have proper ventilation in our room, causing the room to be very hot and stuffy, and after taking a shower the room becomes very damp. Television does not work, and the fans aren't very good. There are also insect stains on the bedding. Service is misleading, we were told that our check out was at noon however we were urged to leave as soon as 11am came by, asking to charge us for overstaying in the hotel. Our belongings were held at the lobby as well because of this, and the staff were reluctant to return our belongings.
Extremely disappointed at the service and conditions of the hotel, will not recommend it to anyone."