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“The good- the condo is new in a lovely hotel and in a lovely area. Pretty surroundings, fun restaurants nearby. Was a great set up for spending time with friends. The problems-The host was totally non responsive after we paid. We were unable to obtain checkin instructions despite several attempts to secure them. The place was not clean when we arrived. The bed was slept in( the towels and soap were used; the toilets were dirty; there were dirty dishes and the coffee pot was not cleaned.……

“We were in Canandaigua visiting family. This was a perfect getaway.”

“Property was in an excellent location, walking distance to many great restaurants and Seneca Lake! It was also a quick drive to many delicious wineries on the north end of Seneca Lake. Communication with Karen was so easy as well and she made check in and check out a breeze! The unit itself felt very safe and was so clean. It had many nice amenities and was so spacious. Would definitely stay here again if we return to the Finger Lakes! Only minor concern is that we could hear cars on the street……

“The condo was very comfortable and exactly as listed. Location is great- walking distance to restaurants and bars. Overall a good stay, however, there were some discrepancies with check-in/checkout times on the Trip itinerary versus the email from the rental company. They also expect a lot of extra cleaning from the guest even though they charge a cleaning fee.”

“The Hilton is awesome. The condo was or is immaculate and and has everything except a hair dryer and iron. We brought so no big deal. The balcony was awesome but could have used some seating. There was this enormous deck with nothing to sit on to enjoy outdoors. Most importantly, the beds are horrible. There is no back support as a piece of wood was under a shabby, cheap mattress. Would not go back as we left a day early due to the poor sleeping conditions. Invest in a decent set of mattresses……