维多利亚岛 住宿等级：2酒店, CNY163 起

“The upsides: The room was great - roomy, beautiful and with one of the most comfortable beds ever! The staff was very helpful. I have never sent out my laundry at a hotel before and was a bit skeptical, but I got it back the same day in excellent condition. There is a very good Thai restaurant onsite, and fortunately for me, it was just a few steps away from my room. I could sit there, or take back (or have sent back) a drink or bite to my room. The little hotel is also in a great area, with……

“When I got to the property I met a drunk looking and dirty gate keeper who’s first statement to me was in broken English saying “Room don finish” meaning we do not have vacancy. I responded nah I already booked online. The dirty gate keeper told me “bro do not argue with me”. I insisted to go in and talk to someone behind a desk. The gate keeper walked in with me and the lady I assume is one behind the seat was not behind any desk rather she was running down the stairs and started horse playing……

“Average”

“Spot is amaizing, also their eco friendly facilities. But they were not well prepared for tourists from other countries, most of time int' cards were rejected. Any request took long to be address. Is noisy, but I was aware of that thanks to comments from others. ”

“You displayed a hotel on your website available for booking knowing full well that the hotel does not accept online bookings anymore, getting to the hotel for checking in and the hotel Receptionist rejects the booking saying they do not accept online bookings anymore. Yet your company is holding back my money, for what reason?? This is fraud. I need a refund of my payment. I don't see any reason why my payment should not be refunded. I will not let this go just like that, I need a refund of……