阿尔加比亚香格里拉酒店及度假村

"When I arrived, I was informed that all rooms were sold out, and no alternative accommodation was offered. The only "favor" they extended was a refund for that night's stay, which left me with no choice but to sleep on the street. The next day, when I returned, they insisted that I could only extend one night of my stay instead of refunding me for the night I had to spend outside. This was frustrating, as it seemed unreasonable to change my flight just because of their mistake with the hotel booking. No matter how many times I expressed my concerns, their response remained the same: it was the only option available. Additionally, I faced at least 15 minutes of waiting each time I approached the front desk for assistance, which added to my frustration. Overall, this has been the most ridiculous hotel experience I have ever encountered."

"We stayed 3D2N at the Sheraton. We arrived very late on the 1st night, got arranged to a room which we think might have been one of the worst rooms of this hotel. It was on 1st floor, facing the chimney of the G/F restaurant, next to the 1st floor public toilets. We could hear musics playing from the lobby. The reception got us another better room subsequently and it was much better. The sofa was a bit dirty, could still see hairs left behind. The shower water leaked through thr shower door, making the floor wet. Other than these issues, the room was okay. Pool was nice and had a private beach to it too. However, the ocean view was heavily blocked by a new high-rise building right in front of the hotel."

"Best hotel in UAE"

"I left a response with the Duty Manager on the horrendous attitude and service of staff at Jose Spanish Restaurant and he said he would get back to me. After few days till after check out there is no response. Keep in mind I’m a Hilton Diamond Member so not sure what non members might get "