阿拉木图提供礼宾服务的酒店 | 每晚可CNY424 起

“酒店服务很差，不会英语，水都没有，马桶也是坏的”

“При вселении паренек на рецепшене расстроенно протянул "Ооо,у вас уже за все заплачено, да?" Учитывая, что он держал в руках распечатку брони со всеми данными, я вопрос проигнорировал. Но паренек не унимался "Оплачено, да?". Предположив, что паренек не умеет читать, я ответил "Да, оплачено". Но это бы не конец: сотрудник гостиницы вдруг шепотом и с бегающими глазками забормотал: "Знаете, у нас в номере стоит мни-бар, он не входит в стоимость. Вам надо оставить депозит, хотя бы 5 тысяч тенге". Я……

“Excellent customer service!! Everyone at the hotel are super helpful and supportive. My mom stayed at the hotel for 8 nights, she needed assistance with ordering transportation, bringing her breakfast to the table, opening doors. She has a broken leg and is forced to use a walker. Every person at the hotel helped her with a smile. Beautiful people! Thank you! I would also like to mention the ease of booking and paying for the hotel. A lot of hotels in the area would not accept remote payments……

“In general, the rooms are lacking of maintenance: no stable hot water supply, tap water is milky, air-conditioner isn't functioning properly, the bed and pillows aren't comfortable, and the toilet has odors. But the location is very good, near the big shopping mall Dostyk Plaza. And the front desk staff is helping, willing to change room for us. But the staff doesn't know how to register our stay in Almaty with the Immigration authorities, when this is a must for every tourist staying more……

“We weren't very pleased with this place. For starters, we found out upon arrival that we had to pay 6000 tenge for two people/two nights. Below is the only mention of potential fees: "Hotel fees The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out." The staff claimed this was a newly imposed tax from Feb 2023.……

“The staff is professional and friendly.. Nice hotel and have a quiet environment.”

“Kamers zijn oud en gedateerd. Bijvoorbeeld geen stopcontact bij bed.”

“The room is standard, but the service is good. Excellent breakfast also.”