"The location of your hotel is quite good, and the two Chinese staff members at the front desk were polite and helpful. However, the room had a strong musty smell, which affected our experience.
We checked out on the morning of the 19th, and it has been three days, but our deposit has still not been refunded. During our stay, we also spent one night at another hotel, and their deposit was refunded to us the very next day.
I left a message for your hotel last night but have not received any reply, which is quite disappointing. I hope you can look into this matter and process our deposit refund as soon as possible."
