“The hotel situated on mountain side with great view over the lake. However, will see plastic roof of restaurant which really needs cosmetic looks. The interior seems aged and may need renovation.”
“We stayed in a junior suite. The whole layout of this suite is strange, just like an old residential bedroom adding with a toilet and living room but doesn’t match the overall style / design at all.
The water supply of the basin tub is totally out of control (bathtub was ok) either crazy hot or freezing cold, one way or other!!!
The hotel seems to be very “environmental friendly” where the supplies for the bathroom is extremely controlled, for example, only 1 small bottle of liquid soap for a……
“Great location and a sweet small hotel. The hotel reception is in the cafe so there isn't much space or room for luggage. Our room was spotless and had an incredible lake view and the pool views were spectacular. The hairdryer needed replacing - outdated for 2025!”
“Oh my God, Dolce by Wyndham Milan Malpensa is a huge hotel group in the world. But this hotel spreads False propaganda , cheats client by denying client’s reservation two times and ask room guests to pay for their free shuttle bus.
My families, friends and I have booked 7 rooms of Dolce by Wyndham Milan Malpensa over Hotels.com in June. We choose this hotel because the hotel shows it offers free shuttle bus to airport. I also have written to this hotel to reserved 12 seats of free shuttle bus……
“What a AMAZING view! This is not a “fancy” room, and the hotel doesn’t have many amenities (like a pool or gym) that many other restaurants have. But this is my favorite hotel I have ever stayed at. The room was good size and very clean. The staff was very helpful and friendly. The restaurant was awesome. Amazing view, great food and service with decent prices. The breakfast was 5 star. Same amazing view with a huge selection of great food, juices and coffee drinks! Did I mention the view? No……
“Excellent location. Great breakfast buffet. Excellent staff. The ferry station is just right in front of the hotel. Scenic, walking distance to Villa Carlotta. Lot’s of restaurants close by and they have a great one within the hotel as well. ”
"Oh my God, Dolce by Wyndham Milan Malpensa is a huge hotel group in the world. But this hotel spreads False propaganda , cheats client by denying client’s reservation two times and ask room guests to pay for their free shuttle bus.
My families, friends and I have booked 7 rooms of Dolce by Wyndham Milan Malpensa over Hotels.com in June. We choose this hotel because the hotel shows it offers free shuttle bus to airport. I also have written to this hotel to reserved 12 seats of free shuttle bus by email. But Honeydette De Vera, Front Office Manager of this hotel responsed me they don’t offer free shuttle bus for group reservations. I think the hotel proclaim they offer free shuttle bus is False propaganda because they don’t offer free shuttle bus to all their room guest. Besides, we are not a group because the hotel doesn’t offer special price for us. Hotel always offer better price for group. But I don’t want to argue with them. I have tried to reserved only 8 seats of free shuttle bus of this hotel, departing at 9:45 of November 5 by mail again. The other 4 paxes of us can grab a taxi to airport. Julieta Dalla Costa, staff of Front Office dept. responsed me “We do confirm the availability for the Transfer as your request.” That means we have reserved 8 seats of free bus successfully.
We have checked-in around 9:30 PM of November 4. The staff of Front Office told us they
don’t admit we have reserved 8 seats of free shuttle bus departing at 9:45 of November 5 and there "
"I had a very good and peaceful stay experience in Lugano with a lake-view balcony suite. The huge room with a spectacular view was nicely set up, and the gymnasium facilities were perfect. However, the kitchen was not for cooking; only the kettle worked. In addition, the staff was kind and helpful."
"Location - excellent
Breakfast - fantastic
Housekeeping service - need improvement. The housekeeping will not be finished until after 3pm during our stay. The coffee cups have never been clean during our stay. "