“I stayed with my wife for transiting to Washington airport (DCA). I need the shuttle bus service from hotel to DCA. I asked the staff, lady looks like African American, at/about 9:30am on 4th Dec. if I have to reserve the shuttle. She say , yes, and when I need the shuttle service? I answered about noon. She answered, "no problem". Unfortunately, when we checked out at noon, she say, sorry, no more shuttle before 3:00pm. Finally, we have to take taxi to DCA, and costed me US$30. Poor experience……
“The Heron is a beautiful hotel. We stayed in the Heron King, and were very impressed. The bathroom, with real marble tile, a beautiful shower, and the provided soaps and lotions were amazing. We loved the Heron theme, down to the clothes closet with heron print, heron robe to use and even heron drink coasters. Rooftop bar is a MUST, we had cocktails there with a great view of the city. Ate breakfast in the Kiln, was awesome, with good sized portion, lots of bacon and really good sour dough……
“I would definitely stay here again. The location and price was perfect. My only small issue I had was the housekeeping staff knocking on my door at 9 am asking if we were ready for check out (check-out is “before noon”). Didn’t appreciate being woken up and answering in my pajamas. But other than that, it was a great place to stay. ”
“Great hotel enjoyed our stay! Staff was amazing. First time staying in the area was within walking distance of shops and restaurants. Took the trolley to the waterfront had a great time overall. Only wish the parking wasn’t $40 per night and room was just a bit smaller than expected. But will definitely be staying here again”
“I have been few times.Room was clean and comfortable.The breakfast was great. Thank you John picked me up and dropped me off at Metro station. He’s very friendly. I forgot her name, she helped me early check-in. I can easily walk to Walmart and Restaurant. Thank you so much everyone. I will be back.”
“Stay started by being greeted by friendly staff at the valet stand as well as front desk. Room was spacious, clean and accommodating. It was late so I opted to have dinner at the hotel and the server was wonderful! The area is safe, lovely with lots of restaurants and shops within walking distance. I would highly recommend this hotel! ”
“Very spacious, well designed and equipped room. Very comfortable bed, pillow and the air conditioning is quiet and cool enough. Perfect blackout curtains and more than sufficient plugs and USB chargers. Decent and safe neighborhood and got a big supermarket where is only 2 mins walk from the hotel. Friendly staff in particular the shuttle driver Ricko who is very kind, helpful and possesses excellent driving skills. ”
"I stayed with my wife for transiting to Washington airport (DCA). I need the shuttle bus service from hotel to DCA. I asked the staff, lady looks like African American, at/about 9:30am on 4th Dec. if I have to reserve the shuttle. She say , yes, and when I need the shuttle service? I answered about noon. She answered, "no problem". Unfortunately, when we checked out at noon, she say, sorry, no more shuttle before 3:00pm. Finally, we have to take taxi to DCA, and costed me US$30. Poor experience with her."
