“I liked that the property was clean. Well kept the surrounding of the hotel looks safe and it was walkable for shopping. but on the other hand what I didn’t like was when I checked in the front desk person was a little on the rude side but other than him, everyone was very nice and pleasant but I still enjoyed my day”
“You could tell if they were trying to renovate the property. The carpets were filthy. The floor is even in the room were dirty. I spilled some water on the floor. I grabbed a hand towel to clean it up and the white towel was brown from the dirt on the floor. Ask for the room to be cleaned and afterwards the floor was still dirty. There was also a missing smoke detector. I reported it twice to the desk and it still had not been replaced before I left the hotel.
The clerks and Front Desk……
“I did report to front desk on Friday that the front of the safe was broken. I wasn’t using it just went to close the door & the entire locking mechanism fell apart. She was very nice & told me she would report. It was room 203. ”
“Manager and front d so clerk is as knowledgeable and they resolve my problem with th m they mwk sure I had a nice job on for tonight I live in Md .Expedia let me down and Home Suite Manager an Front desk clerk was excellent in service .They should be grateful promoted it was on Aug 24 and 25 ”
“Our stay was amazing. We were able to check in early as I arrived at 11am and check in was not until 3 but once they found out we drove all night from Florida they checked to see if a room was ready and let us check in. Room was very spacious and being able to cook for my son in law was a huge plus! The best part was being able to do a fast super early am check out when we left.
We will definitely be back
”
“This hotel was accommodating and clean. The staff was great! The only issue we had was the TV not working, but we told the staff and they got right on it.”
“To be honest the staff especially Rayvon, Doug, Shannon and China are excellent in customer service and people skills. The General Manager however is a passive aggressive female who needs an attitude adjustment and cannot exist without her excellent staff. I debated whether to stay here or not but as long as I never saw her it was fine. My stay as always was a work trip. I don't need extra stress from the likes of GM Kelly whose primary purpose should be to ensure her guests are stress free. I……
“Staff was friendly and helpful. Breakfast had a good selection of options. The room was nice, but had no real closet. There was no laundry bag in the room. Every thing worked in the room.
”
