“Dear [BW] Team,
I stayed at your hotel on May 12, 2025, with a reservation made through HOTELS.COM.
At the time of booking, I used one credit card, but a different card was used at check-in.
As a result, I have been charged twice for the same stay.
I kindly ask for your assistance in resolving this issue.
My credit card company has already billed me for both charges.
Thank you for your prompt attention.”
“Room was clean, the front desk guy was very friendly and knowledgeable.
Cannot give this hotel 5-stars due to the cost of the breakfast. It is out rageously priced. Like other Hilton hotels, breakfast should be included.
Also, if you like water fountain water, be prepared to bring your own water. The water isnt filtered and does not taste good.”
"Dear [BW] Team,
I stayed at your hotel on May 12, 2025, with a reservation made through HOTELS.COM.
At the time of booking, I used one credit card, but a different card was used at check-in.
As a result, I have been charged twice for the same stay.
I kindly ask for your assistance in resolving this issue.
My credit card company has already billed me for both charges.
Thank you for your prompt attention."