“We stayed in a junior suite. The whole layout of this suite is strange, just like an old residential bedroom adding with a toilet and living room but doesn’t match the overall style / design at all.
The water supply of the basin tub is totally out of control (bathtub was ok) either crazy hot or freezing cold, one way or other!!!
The hotel seems to be very “environmental friendly” where the supplies for the bathroom is extremely controlled, for example, only 1 small bottle of liquid soap for a……
“It’s a beautiful hotel, however the dining experience was unpleasant. The service was slow and the food options and portions were very disappointing. ”
“Lovely location and fabulous reception - Sofia was extremely welcoming and helpful.
Rooms were not huge and the air con units were noisy however the breakfast and the view were outstanding!
Would visit again!”
“Very clean hotel friendly and helpful staff. Service and food
Excellent. Fantastic views over the lake and moumtains. A bit pricy but it is in Switzerland. Would stay again.”
"Oh my God, Dolce by Wyndham Milan Malpensa is a huge hotel group in the world. But this hotel spreads False propaganda , cheats client by denying client’s reservation two times and ask room guests to pay for their free shuttle bus.
My families, friends and I have booked 7 rooms of Dolce by Wyndham Milan Malpensa over Hotels.com in June. We choose this hotel because the hotel shows it offers free shuttle bus to airport. I also have written to this hotel to reserved 12 seats of free shuttle bus by email. But Honeydette De Vera, Front Office Manager of this hotel responsed me they don’t offer free shuttle bus for group reservations. I think the hotel proclaim they offer free shuttle bus is False propaganda because they don’t offer free shuttle bus to all their room guest. Besides, we are not a group because the hotel doesn’t offer special price for us. Hotel always offer better price for group. But I don’t want to argue with them. I have tried to reserved only 8 seats of free shuttle bus of this hotel, departing at 9:45 of November 5 by mail again. The other 4 paxes of us can grab a taxi to airport. Julieta Dalla Costa, staff of Front Office dept. responsed me “We do confirm the availability for the Transfer as your request.” That means we have reserved 8 seats of free bus successfully.
We have checked-in around 9:30 PM of November 4. The staff of Front Office told us they
don’t admit we have reserved 8 seats of free shuttle bus departing at 9:45 of November 5 and there "
"I had a very good and peaceful stay experience in Lugano with a lake-view balcony suite. The huge room with a spectacular view was nicely set up, and the gymnasium facilities were perfect. However, the kitchen was not for cooking; only the kettle worked. In addition, the staff was kind and helpful."
