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“Some of the basics were not provided on our stay so really wasn't worth the money. Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that……

“Very good ”

“The property was not the standard I expect of Expedia. The heating was on a schedule such that at night the temperature in the house was around 6 degrees giving me a backache until I asked the owner to keep the temperature at a constant 23 degrees. There no toiletries provided till I asked the owner to provide them. There was only one bowl for porridge until I asked for more of the owner. It seems that Expedia did not ensure proper quality assessment with the owner. When I book through……