芽庄竹岛水疗(Spa)酒店

“完整的服務，房間很大很舒適，地點超棒的，服務也有水準，非常好的過年住宿經驗，下次如果有機會會再入住。”

“好”

“We were looking forward to staying here, but the overall stay was disappointing and frustrating. Although the facilities and location are nice, the stay was not good value for money - the room was dirty on arrival, the water was cold, the hairdryer broken, and the luggage nearly an hour late - this all made arrival surprisingly bad. There were no amenities or welcome items to the room. I shared this with management and responses to sort this out were late and could have been dealt with……

“酒店在珍珠岛上有优先权，进出游乐园的短驳车优先来接，这对于带孩子来说的家庭是个利好。 房间整体不算新，但是服务真的很舒服，特别感谢会说中文的TIEN，任何时候任何事请都能及时协助帮忙，最后退房还为我们争取到下午两点，让两个孩子在房里舒舒服服的睡了个午觉。 酒店免费提供从前一家酒店退房衔接到入住，以及退房后送机的服务，是专人专车，这点也特别贴心。 总体入住体验很好，从餐厅到前台以及接送小哥，都很亲善，对孩子们很友好，特别感谢。”

“網上申請越南簽証，怎料去到機場還有一張表格要填，結果花了我們45分鐘時間，希望越南改善一下網上系統，預先告訴我們要一併填表格。我們12點半到達check in, 然後坐幾分鐘船到Villa，到達Villa才告訴我們兩點才可入房，那為什麼check in時不跟我們說呢？最不高興的是買啤酒回酒店飲要收費，從未試過有酒店有這樣的規矩。”

“還可以，但是room service 和自助餐食物一般。room service 吃完後放在門口三天還未收嘢”