“We went on a business trip and booked this apartment at least 2 weeks in advance.
On the day we were supposed to spend the night in the apartment, we arrived around 18:00, and no owner or anyone else at the address.
When we called and contacted about a reservation, the lady said that she had some duties that day and she could not accommodate us for the night.
Literally, she left us sleeping in the car on an island in February with no way to get back to the mainland. The first ferry is at 05:30……