“This hotel seems very new. It has a stylish design and interior. The rooms are well designed: bright and modern with good beds and a spacious bathroom area. The staff were all polite and helpful - they were kind enough to organise printing of some documents for us. Cleaning staff were very accommodating. The breakfast room also had a contemporary design. There were a limited range of cooked-to-order options, but there was a decent amount. Coffee was good, but tea would be better as separate bags……
“Lần thứ 3 quay lại Khách sạn này vì rất hài lòng về dịch vụ chăm sóc khách hàng ở đây. Nhân viên tinh tế tư vấn nhiều địa điểm chek in sống ảo , phòng ốc sạch sẽ. Mình thích ngắm khung cảnh toàn thành phố trên hồ bơi vào lúc hoàng hôn cực chill luôn á. Sẽ giới thiệu cho bạn bè”
“The facilities are well maintained. There are various activities for young children to play. We like the archery and water park. I am surprised that toys are provided at the beach. However, there are few things we would like to suggest for improvement:
1. Too few washrooms nearby the restaurants. Only 2 female and 1 male toilets for a restaurant serving over hundreds of guests.
2. Buggy are not frequent
3. No towel to borrow in water park
4. Separate Check-in and check-out queue to shorten the……
“We were looking forward to staying here, but the overall stay was disappointing and frustrating. Although the facilities and location are nice, the stay was not good value for money - the room was dirty on arrival, the water was cold, the hairdryer broken, and the luggage nearly an hour late - this all made arrival surprisingly bad. There were no amenities or welcome items to the room. I shared this with management and responses to sort this out were late and could have been dealt with……
“Well designed hotel, different villas provide different feelings, atmosphere and great views. Good management. Staffs are very friendly. Good breakfast with Western and Vietnamese choices. Excellent recreational programs like diving, spa, yoga and meditation etc... I truly enjoyed the hotel and relaxed myself totally.”
"For this hotel you have to choose the executive building (new building) instead of the deluxe, which is very small and old. I had to just pay and upgraded my family to a one bedroom suite at the new wing, not going to stay in a 80’s looking congested room. As with everything else, service and VN standard and access into the island is very well arranged. The stars are for the deluxe room (old wing); the one bedroom grand suite which we paid for later on was perfect "
"Arrived pier at 12:00. Got in room at 2:00pm. Toilets not flush properly. No full size mirrors. Everything else was good. My family enjoyed the stay. "