“The people at the front desk went out of their way to make sure we were well taken care of. We had two families there for the funeral of my wife's sister. They brought a bouquet to each of us. They unloaded our car upon arrival and loaded it for departure. They couldn't have been any nicer.”
“I wish there was a night light in bathroom. Because when you put on the light to use bathroom during the night, the exhaust fan comes on automatically, which is very loud and wakes up the other person sleeping in the room. ”
“Dear [BW] Team,
I stayed at your hotel on May 12, 2025, with a reservation made through HOTELS.COM.
At the time of booking, I used one credit card, but a different card was used at check-in.
As a result, I have been charged twice for the same stay.
I kindly ask for your assistance in resolving this issue.
My credit card company has already billed me for both charges.
Thank you for your prompt attention.”
"Dear [BW] Team,
I stayed at your hotel on May 12, 2025, with a reservation made through HOTELS.COM.
At the time of booking, I used one credit card, but a different card was used at check-in.
As a result, I have been charged twice for the same stay.
I kindly ask for your assistance in resolving this issue.
My credit card company has already billed me for both charges.
Thank you for your prompt attention."
