“Enjoyed the friendly helpful staff. Room and restaurant were very clean. Breakfast had adequate choice, but choice was not extensive. Bed was incredibly comfortable. A means of keeping the bathroom door open after a shower to air the room would be helpful.”
“Clean and tidy overall.
Staff are attentive and professional.
However, rooms facing the carpark were noisy overnight. I need asking for changing my room to the other side of the hotel.”
“We have just returned from a lovely long weekend staying at the Seven.
From start to finish the service here is fab. The WhatsApp message service is extremely helpful and efficient with any queries you may have. Amy and Tracey were great and super communicative.
We stayed in room 6 and it was great. Lovely comfy bed, great big smart telly. Powerful shower and lovely bath too. Grateful to have been supplied with a fan as we had stayed whilst it was unseasonably warm. If you are planning on……
“Absolutely loved our stay at the Grosvenor really welcoming and warm staff, lovely room with the most comfortable bed we have ever slept in. A stunning breakfast with really good choice. Can’t wait to go back and stay again.”
“We Usually stay in hotels, but decided to stay in a guest house this time. Got to say we were really impressed with Chester house. It was very clean and tidy, the bed was very comfortable, the staff were friendly and helpful, (in both here and their sister property, Chester court hotel, next door), and the included breakfasts were excellent.
In addition, it was great to have ample free parking on site
The location is also very convenient for Chester city centre and also to nearby Hoole village,……
“Great staff on the front desk.
Great location.
Large size room, clean linen, bathroom, kitchen and sitting space. Skirting boards dusty.
Easy lift.
Good parking. Tight but fits perfectly when everyone is parked properly. ”
“What a lovely hotel this is. Attention to detail is amazing. Room was spotless we had a Deluxe King. Air conditioning well needed it was a hot day. Decor is beautiful. Check in was able to check in earlier as room was ready. ”
“Was only there for one evening, check in was easy, reception very friendly. Told them I’d be leaving at 6am, and they said because I had breakfast included they’d put together a take away box for me, which they did - great unexpected service.”
“Nice service from Emily at reception and others, and soft bed to fall asleep, It's a excellent lodge,but attic is too hot to stay in noon even fan was there. I made friend's there”
“Pleasant room in the centre of Chester. /it was a little noisy, but only what was to be expected on a Saturday night in a city centre! Bed was comfortable, and room was clean.
There is only one minor concern: We were given one key, which opened the front door, the door to the room's entrance, and our room door. Does this mean others can also use their key to access other rooms? Not sure...
There is a safe provided, so for this reason, I'd use it for any valuables left in the room! ”
“First we love this hotel, been a few times and will continue to. There are some improvements that are needed.
We had a duplex room at a ‘last minute’ discounted price. Toilet seat was broken, TV remote not fully working, shower and toilet area could do with a good refresh.”
“quite noizy for the room located on the road side, even after close the window. Luckily the staff in the frant desk was very kind to exchange our room close to the less noizy corner. Otherwise this is a very good choice hotel in terms of CP value. ”