里奥格兰德水疗(Spa)酒店

"We drove by The grand American and thought it was our hotel so we got a little disappointed coz the hotel is a few cottages on the outside, not particularly appealing. But the lobby is grand and the room is spacious, as shown in the photos. We love the double sinks. "

"停车方便"

"I found 7 long hairs on my bed cover. The bed sheet was not changed."

"很棒！"

"The curtains in the room could not be drawn up. The lights outside were on at night, and the next day dawned very early. For people with sleep disorders, it was impossible to sleep! We informed the front desk manager that night, and he said someone would come to fix it. But he didn't come until midnight. We went downstairs again in the early morning to ask, and the front desk lied that the repairman had come, but now he was off work and couldn't fix it. We didn't sleep all night! The front desk was very indifferent, and didn't try to solve the problem. He just said "sorry" coldly."