“The area may not be a safe place bcos my car was stolen within the hotel parking area during my stay. Never happened to me for the +40 driving years! Guests need to pay more attention on their belongings. Despite this, the front desk staff are kind and very helpful by providing the CCTV videos and reporting the case to the LAPD. Its good that I bought the Full compensation insurance.”
"We stayed for four days and three nights, and our experience was truly outstanding. From the flavorful meals to the sparkling clean pool, the well-maintained environment, and the reliable shuttle service—every detail was thoughtfully handled and exceeded expectations.
The only aspect that could use improvement was the service attitude of the night shift front desk staff, who came across as less welcoming compared to the daytime team. A bit more warmth and attentiveness during the night would truly elevate the guest experience.
Overall, this hotel is a fantastic choice for families visiting Universal Studios Hollywood. The facilities are family-friendly, the atmosphere is relaxed yet vibrant, and everything is conveniently located. Strongly recommended for a comfortable and enjoyable family getaway!"
