"I arrived at the hotel at ten in the morning and I was informed that the room wasn’t ready which was totally understandable. However, Danish, another staff, took the initiative to upgrade me to a larger available room seeing that I was so exhausted from my flight earlier. Not only that, he even gave me some incredible recommendations as to where I shall visit throughout my stay. Thank you again for making my trip amazing Danish! "
"The water button in the shower room had poor contact; in addition, during the stay, the service staff used the master key to enter the room without knocking, which frightened the roommates. I hope the hotel will review the equipment and educate the service staff to pay attention. Other service quality is very good and feedback is quick."