亚斯岛罗塔纳

"When I arrived, I was informed that all rooms were sold out, and no alternative accommodation was offered. The only "favor" they extended was a refund for that night's stay, which left me with no choice but to sleep on the street. The next day, when I returned, they insisted that I could only extend one night of my stay instead of refunding me for the night I had to spend outside. This was frustrating, as it seemed unreasonable to change my flight just because of their mistake with the hotel booking. No matter how many times I expressed my concerns, their response remained the same: it was the only option available. Additionally, I faced at least 15 minutes of waiting each time I approached the front desk for assistance, which added to my frustration. Overall, this has been the most ridiculous hotel experience I have ever encountered."

"We stayed 3D2N at the Sheraton. We arrived very late on the 1st night, got arranged to a room which we think might have been one of the worst rooms of this hotel. It was on 1st floor, facing the chimney of the G/F restaurant, next to the 1st floor public toilets. We could hear musics playing from the lobby. The reception got us another better room subsequently and it was much better. The sofa was a bit dirty, could still see hairs left behind. The shower water leaked through thr shower door, making the floor wet. Other than these issues, the room was okay. Pool was nice and had a private beach to it too. However, the ocean view was heavily blocked by a new high-rise building right in front of the hotel."

"要玩亞斯島,住這邊就對了,還依據人數面費贈送門票,我們吃了早餐和晚餐,晚餐當場和飯店加訂也是很容易有座位和住房優惠。走路可到華納兄弟樂園,要到其他的樂園就要請飯店叫一下計程車比較快。 入住飯店時,我們在前往飯店的計程車上遺漏一了一件行李,裡面有小朋友的遊樂器材,感謝現場服務人員kayla、christine、elizabeth等人的協助,用電話幫我們溝通計程車送回,有被收合理的計程車送回車資,但行李對我們來說才是最重要的,物品也都沒遺漏, 滿分的飯店,餐飲和服務人員,推薦大家來入住。"

"Best hotel in UAE"

"The room is clean and the bed is comfortable. The breakfast exceeds expectations."

"I left a response with the Duty Manager on the horrendous attitude and service of staff at Jose Spanish Restaurant and he said he would get back to me. After few days till after check out there is no response. Keep in mind I’m a Hilton Diamond Member so not sure what non members might get "