云顶高原 住宿等级：4酒店, CNY309 起

“Excellent”

“The reception desk is helpful but need to improve the communication between internal staffs and prevent to provide wrong information to the guest. Such as the closing time of the poolside bar, the reception mentioned it close at 0000, therefore we went there at 22:30 and order drinks. However, the bar said they closed at 23:00 and black out the whole venue sharply. Besides the communication breakdown, overall the staffs are nice as helpful”

“Good location ”

“the room really wasn’t very clean at all, especially the toilet, really not clean. i scan their QR code to ask for extra soap bar and box of tissue, i waited for two days, i never received them, at end of two days, i had to go downstairs to reception to ask for them, plus on that day, i am using the last roll of toilet paper. they did not replenish with extra roll after room service. really not happy with the hotel. the staff at reception was very nice though. and the hotel is situated in a……

“Near China town”

“交通方便及很寧靜可以幾分鐘步行到旺區，值得推介。”

“Staffs are polite 👍。”

“This hotel is located in mid valley n there is a very big shopping arcade under the hotel. Lots of shopping n big super market. Hotel housekeeping staff very good service. However one reception lady s service is not so friendly. Always no smile. All male staff in reception are cheerful.”

“我們住這間酒店已經很多年了，對酒店的位置、設施等都十分滿意。”

“Execellent service. The staffs were very nice and helpful. The only thing to be improved is the soundproof.”

“We booked a twin room with windows, but that ended up being a windowless room with a king size bed. We are pretty sure that it did not say the room has no windows on your website when we booked it. It is a real scam. We are upset with the dishonesty Hotels.com handles customers’ booking. And because of this unfortunate incident we will never use Hotels.con again.”

“The Hotel location is great. Just next to the Monorail Imbi Station. A few shopping malls are around the Hotel. The room is spacious and clean. Staff are very friendly and helpful. We definitely will stay here again for my next visit. ”