大湖群 住宿等级：5酒店, CNY1,328 起

“酒店服务出乎意料的差，是我住过所有四季酒店中最差的：打电话给服务部门送红酒杯，打了两次第二天才送到😂要求送的拖鞋浴袍送的速度不能更慢，刀叉就一直🈚️送到。房间的喝水杯清理拿走就不补充， 完全不是一个星级酒店的服务更别提是五星级酒店。恨失望。”

“Staff was exceptional. The room was unpretentious and I liked that. The negative is that it is very loud. Loud from the El running nearby but also loud in the interior. The interior has a lot of hard surfaces, no insulation. I also found the room service options to be limited. Having said that, the price per room was great and, again, it was the best staff experience I’ve had in terms of genuine warmth and helpfulness. The hotel should find a local restaurant to provide more room service options……

“Good, very good. ”

“还是蛮方便的 就是这个酒店里面的早餐没有什么东西吃 ”

“nice”

“A true 5 star property. Excellent luxury hotel with great service. ”

“Great stay and staffs are very friendly and willing to help ”

“Late arrival, suite booked sold, arranged a disable room and changed the next day valet car parking cannot collect car Intruders in pool shall be controlled Single ladies in main lobby at night ”

“美國五星級酒店中少有仍可保持星級服務的水準！”

“ Upon arrival there was a bit of confusion with our room not being ready but staff was quick to accommodate us with a 50$ credit to our room. Overall our stay was wonderful my kids loved the rooftop views, the pool and I loved the gym.”

“The Gold Floor experience is indeed gold! Besides the fabulous lounge experience which included a wonderful breakfast and snacks, the concierge service was above and beyond. They accommodated our many meetings and provided exceptional service. ”

“L'eau chaude ”