“When I arrived, I was informed that all rooms were sold out, and no alternative accommodation was offered. The only "favor" they extended was a refund for that night's stay, which left me with no choice but to sleep on the street.
The next day, when I returned, they insisted that I could only extend one night of my stay instead of refunding me for the night I had to spend outside. This was frustrating, as it seemed unreasonable to change my flight just because of their mistake with the hotel……
