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“Hotel was nice, but we didn't realize Caesars Harrah's was different than Caesars. We told our shuttle to take us to Caesars, so we walk up to the hotel check-in desk with all of our luggage (2nd leg of a longer trip). The girl at the desk says "oh, your reservation is across the street at Harrah's but we have availability here if you want. We were exhausted from travelling so we just said ok and accepted the upcharge. I wish the original reservation was more clear. Anyway, hotel was nice, bed……

“They downgraded me to a Caesars room because housekeeping didn't have the room ready. They also didn't refund us for the downgrade, which was over $160.”