“The hotel aims to be a diverse resort, but the actual management appears chaotic and inefficient. Staff lack proper training in service, hygiene, and English proficiency, and the maintenance of hotel facilities is poor. Overall, the hygiene standards of the rooms and restaurant do not reach five-star levels, and the quality does not match the price. Unfortunately, this is currently the only upscale hotel on the island.”
“Everything about our stay was perfect — from the warm welcome and kindness of the staff to the beautiful room decor and excellent amenities. The breakfast was delicious and varied, and the overall assistance provided by the team was truly above and beyond.
We arrived early in the morning and were pleasantly surprised to be able to check in immediately, with no extra charges — a big plus after a long journey!
What really stood out was the exceptional quality of the staff. I wasn’t feeling well……
“First of all the staff and breakfast were amazing. The hiking trip organised by the hotel was awesome. The location is really good. The downsides there were lots of bugs in my room. I killed them all and i thought that was the end of it then on the last day upon checking out there was a huge cockroach on the floor, i presume their mother. The water pressure for the hot water didnt seem to exist at times and you had to run it for a while to make it work. ”
“Très bon accueil, chambre impeccable, très bon petit-déjeuner buffet, hôte de bons conseils qui peut s'occuper de vos réservations de bus et de vos excursions si besoin.
Un bon restaurant vegan sur place et ... deux adorables matous 😻”
“Uncomfortable bed. Could feel metal wires & they did not give us any linen sheet to sleep with? We were given a thin polyester “quilt” that was not warm at all. I assume this was some type of mistake as the other reviews didn’t mention anything about bad beds. Room was clean, location is good and staff are nice, i just wished they had better sleeping arrangements for a hotel.”
“I really enjoyed staying at this hotel. The room was clean, spacious and bright. It was lovely to wake up to the view. The staff were very kind and helpful. The ground floor cafe is a nice bonus. Close to lots of options for food, but not amongst it enough to be noisy.”
“Plancher constamment mouiller du au taux d’humidité extrêmement élever. De plus il y avait des rénovations dans la chambre juste à côté de la nôtre à 8h du matin ce qui est très dérangeant. ”
“The staff was incredible. They ensured we had a booking for our bus the next morning and dropped us off at the bus location after breakfast. Breakfast was quite extravagant with very beautiful views. The roof top pool wasn’t very fancy but had a great view and was everything you could need. ”
“Comfortable hotel near Cat Ba town, with good views of the bay, and out of sight of the building work in town. We had a one night stay before a boat trip on Lan Ha and Halong Bays. Friendly staff, nice breakfast, effective Aircon, and comfortable bed, although slightly limited choice of nearby restaurants.”
“Hai and Chilly were fabulous hosts, communicative and always happy to assist in any way. As it was winter we opted to stay in the village. The family sized room with 2 king beds and bathroom plus your own seating and hammock out the front situated in lovely gardens was a great place to recover after doing the Ha Giang Loop. Basic breakfast is included, lunch and dinner are available with dinners being shared dishes with other guests which gives the opportunity to meet others. You can hire bikes……
"The hotel aims to be a diverse resort, but the actual management appears chaotic and inefficient. Staff lack proper training in service, hygiene, and English proficiency, and the maintenance of hotel facilities is poor. Overall, the hygiene standards of the rooms and restaurant do not reach five-star levels, and the quality does not match the price. Unfortunately, this is currently the only upscale hotel on the island."