纽瓦克Hackensack - UMC山区附近酒店

"The first room we checked into was spacious and very clean — we were impressed. However, the toilet kept making loud refill noises every few minutes. I reported it, and we waited over 20 minutes while someone tried to fix it, but it wasn’t resolved. It was already almost 11pm, and our kids were tired and still hadn’t showered, so we asked to switch rooms. The second room had more issues — the toilet wouldn’t flush and the bedside lamp didn’t work. I asked to change again, but the front desk staff seemed unhappy and said, “We’re not supposed to switch the room” and “You didn’t even let the guy try to fix it,” even though we already had. The third room was smaller but finally everything worked, so we just settled in. Overall, it was a stressful and exhausting experience at the end of a long day."

"Very good"

"good"

"GOOD EXPERIENCE"

"I reserved a king bed room but they didn't reserved. they put me in a double bed room and requested me to keep the room clean until they call me and then made me stay tidy for 1 hour and never came back. I waited until 12AM and called them back at and someone pretended to say sorry but was not sorry at all and hang me up saying she has more important work to do. I asked to speak to a manager but was told there was no manager working on site. Its trash management shamed and harmed the Hilton's brand."