“Very friendly and helpful staff - highly recommended! Inn/accommodation run by ex-British army (Gurkhas) who have decorated the establishment with regimental achievements.”
“The friendliest place ever, with a true inn experience, rooms above the pub, small but with an ensuite! Centrally located for trips to Bath, Bradford on Avon, even only 1 hour from Wales. Bed was comfortable, shower was wonderful. Mostly the people made us feel like family, so lovely.”
“Hotel and staff FANTASTIC!!
But it is impossible to speak to a real person with hotels.com. I booked a wrong date in error so tried to get this changed. First of all i had to get past the chat bots then chat to a person (maybe) and was told the offline team would contact the hotel to change it. I was told then in an email I couldn’t have a refund but I never asked for one. I chatted to the bots again and was told the same re the offline team then I had an email to say the team couldn’t……
“Booked last minute travelling late night & they were really accommodating & couldnt have been more helpful. The staff in the restaurant the next day were also really nice, so helpful & the food was great ”
“We had a fantastic stay. We felt so looked after by all staff. We were particularly impressed with the young man who showed us to our room (despite a small key issue) and served us at breakfast - he was so polite and professional, he's an asset to the business!
The room had everything we could need during our stay - comfy beds, nice toiletries provided in the bathroom and the biggest biscoffs I've ever seen!
I would definitely recommend Creates to anyone visiting Monmouth! <3”