“The staff were lovely, went above and beyond to make sure we had a great stay. We were served tea as we filled out documents on check in. They provided us an adaptor to use during our stay with them. We had a leak in our room, which we didn’t mind as it was not bad and did not affect us, but our room was changed for us without us needing to raise a concern. I had fallen ill one night and the hotel made me fresh squeezed orange juice at midnight to help me get my sugars back up. We would……