"First when I checked in, there still guests inside for the room gave to me
Then I had to go back to asked another room. The lady at front desk was not happy and passed that room to another check in guest. Moment after, that guest met the same issue. Few hours after my check in, my credit card was charged again. So I went down to check with the front desk. The lady at front desk is very rude and she said that is the system trasaction and she can do nothing. And nobody I can talk to. I have to wait to see..I will never stay in this hotel again"
