“An absolute pearl on the Kenyan coast. The location is quite and beautiful, with professional and super friendly staff and management. The food was amazing and served in wonderful atmosphere. We stayed for five nights and enjoyed every second, either on the beach or in the pool, watching baby turtles crawl to the sea with the Tiwi Turtle Police or visiting the nearby star fish sanctuary and the African pool. The tide is dramatic and there is lots to explore in rock pools at low tide with easy……
“The Penthouse is a blissful experience and if you need anything Gilbert will ensure your get it. We asked if he could get us snapper and vegetables for dinner and he organised for it to be delivered and grilled for us by an onsite chief. It was delicious 10/10 and we could continue our holiday without worrying about food. Swahili house is everything we were looking for, Diani beach experience but more peacful without the crowds. Thanks Gilbert
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“I don't usually write reviews because I don't like to waste my time online too much but this will be my first review in Expedia. I fell in love with Mombasa, Kenya and this was my second time visit within two months time frame. We got there around 2am due to the late flight schedule. When we got to the front desk, it literally took 10 minutes for someone to come out and help us check in. The guy looked like he just woke up and he was very disoriented. He walked with us to guide where our room……
“This resort was the most Magical and Peaceful place I've ever stayed. The staff deserves a raise because of how attentive and nice they were. The breakfast was so delicious and there was endless options to choose from. I enjoyed my stay so much I didn't want to leave the property. The only suggestion I would have is to offer dessert on their menu. But I would recommend Tombo House to anyway who wants to enjoy nature and wants to get away from the boring ambience of chain hotels.”
“Me and my party enjoy our stay. Our flight for the day we were to check out was a late flight and management was kind enough to give us a late checkout. The apartments are very comfortable and clean and accommodating Keith was very kind and helpful. We truly enjoyed our stay a highly recommend these apartments. Thank you for your hospitality and we would definitely stay there again. ”
“Great place to stay. I liked the food and the staff, very friendly. However, the local vendors can be a little aggressive and intimidating. They had events nightly on the resort so really no need to leave resort. Ran into some minor issue with Wi-Fi and room selections. Overall I would definitely return, minus the bees and flies. ”
“Absolutely amazing hotel , 3 large swim pools, massive very green territory , comfortable rooms, very clean and safe. I enjoyed my stay there ! Highly recommend!”
“The staff was amazingly friendly and courteous. The food was delicious! The entertainment top tier. The resort gives you all the reasons to stay forever! I really enjoyed my stay”
“(1) We were disappointed with the airport pick-up service we booked several weeks in advance, which never materialised, especially as we had been travelling internationally for the preceeding 3 days. Thankfully a local taxi person helped us out - we hope he was paid what we were charged. (2) We recommend Serena offers an 'all inclusive' option. Half board is quite outdated, given so many Kenyan coastal hotels are now all inclusive. All inclusive means the customer pays in advance, removing the……
“We enjoyed our stay here. The staff was friendly and the location was convenient and close to amenities. They arranged a private snorkelling tour from Wasini Island for a reasonable price when the Viator tour operators cancelled on us at the last minute. The breakfast buffet was massive and delicious. They had an impressive acrobatics display one night we were there.”