“Breakfast options are great but the service is kind of scattered. Beach should be cleaned every night; at times we saw spoons, ice cream cups and cigarette butts near the cabanas which was not what we expected. Some of the employees go out of their way while others act like they are doing you a favor. Our room was lovely but it was in a building that had been recently updated. Very nice but overall not 5 star.”
“The staff is incredible and the fine dining on property and across the street is quite good. We loved the pool and staff there, shout out to Andrea who did a great job for us. ”
“Our stay at Zenza was great! Staff were always pleasant and full of recommendations for beaches, restaurants, and special events around the island. Only a few walkable restaurants nearby, so recommend renting a car (unless you're willing to pay for taxis everywhere). Appreciated the golf cart ride to nearby beaches, but we also walked one day and very easy to get to.”
“My husband and I celebrated our 16th anniversary at this location. There were no working elevators, which meant we had to walk 11 flights of stairs just to get down to the first floor and of course back up once we were done for the day. The room we stayed in was ok, but I think the room they gave us was the room that they do laundry in. They were doing laundry in our room upon arrival and the day before we left someone knocked on our door to do more laundry while we were in the room resting. ”
“This place was about what we expected. There was no paddles for kayak. Deck by the canal was unsafe. The bed was decent, shower was hot toilet flushed and laundry worked. Overall I would stay again for the value.”
“I’ve been to Turks with friends and family several times, but this was the first time I rented a beachfront property with concierge service and it was an amazing experience.
The concierge service at Long Bay Beach Club coordinated VIP airport entrance and transportation to the villa and we skiped the long line. We also opted for gourmet chef service, and it was a fantastic experience. The villa was impeccably clean, with high-quality towels, shampoo, and all the amenities we could imagine.……
“Absolutely beautiful resort! So many amenities. Also very conveniently located within walking distance of many activities,shops and restaurants. Highly recommend will be back. Our room was perfect ”
“Very kid friendly. The rooms were very nice. The staff was helpful and friendly. The included breakfast is a great benny. I would definitely stay here again!”
“Awesome small scale property with great beach access and walkable to so many restaurants and shops. Grocery is a short walk and a great option to stock the condo. Tons to do or a great place to just relax. We never had issues finding plenty of beach or pool chairs any time of the day. The whole family agrees - we would go back in a heartbeat! ”
“New staff from last year. We recognized only two - front desk and massuse (sp?). Food was excellent, but very slow. 90 minute wait for lunch special. Two hours at one dinner and still waiting for main course. Sailboat broken and paddle boards broken by bartenders who should not have been using. Our room had a broken door. We pointed it out and housekeeper said it had been on maintenance’s radar for a while. However. Maintenance came in two days and repaired it completely. These are……
“Excellent location close to Grace bay, downtown, fish fry. Although you can get a ride to the beach we enjoyed the short walks and biking everywhere. Hotel is nice and clean. Staff is wonderful. We would have enjoyed a private balcony to sit on in the mornings and at night but we ended up sitting in the pool area.”