“We spent 2 nights here. Reception staff is nice and friendly. The first night wasn’t very good cause our room was so close to the restaurant from ground floor. The restaurant played loud music until 2pm which made us didn’t sleep well. We’ve talked to the reception immediately but not much improvement about the noise.
However we were offered a different on the next day, which was so quiet and even a bigger room. We really appreciate they made this room change for us.
The room is clean and……
“I went there with my daughter and have our holidays in London. The best way is our Uber dirvers can find there easier. Is it very safe? Yes! I love there to spend time with my family..”
“I love the quiet location of this hotel. Not quite in central London but just close enough to be convenient. The hotel has lots of space, both in common areas and in particular, the rooms. They are quite spacious and comfortable. Elevators quick and fast. Staff was great. Our reception, Shokh, was particularly kind, efficient and helpful to both myself and family. He went out of his way to assist in all demands. Would definitely stay there again. I think that it is good value for money.”
“Located within Zone two, near underground station with easy access facilities and Bus Stop, go to Heathrow Airport conveniently by Piccadily Line without changing the underground line, three stops reach Harrods, the disavantages are small bed room, toilet seat is too high in ground floor.”
“The room is super tiny, but the location is excellent, easy to get around the city and the airport and train stations. The staff is helpful, but the walls are very thin so it is strongly recommended to bring ear plugs. ”
“I accommodated here with my mum who's in wheelchair & I remarked our condition in the booking before checking in. However, I found the bathroom is the same as ordinary people when I saw there's a step up to the shower cubicle. As the bathroom floor doesn't have sewage, she's unable to take shower over the stays. As it's co-operated with Ibis in the same building, I'd rather go for Ibis next time as they literally provide a full accessible bathroom to us last year. Although Mercure is new……
“Very convenient location. 10 minutes walk to station. Quite dirty room. The mattress has large dust and hair, seems didn’t change. The washing room is very difficult to control the water temperature and we merely use mild water temperature to wash our bodies. The room is small, just enough for you to put one big luggage. The windows is broken and use tape to stick it. You must be very thin in order to access the corridor. ”
“Unique decor that looks just like the photos; well-equipped (especially the kitchenette); bed was comfortable; everything was clean. Great location — had a bus stop right outside, was within walking distance to multiple Tube stations (including Earl’s Court, which offers step-free access and was one direct trip from Heathrow Airport via the Piccadilly Line). Also within a stone’s throw of Earl’s Court Road, with plenty of supermarkets and restaurants. Room lighting was just a bit too dim for my……
"This is the 2nd time I stayed in this hotel within two weeks. Appreciated the location, services and facilities very much! The checkin took longer time than expected as there was only one staff on duty at around 5:30pm for a long queue. I especially would like to thank Muriel at the reception and Mehdi at the spa who’re very helpful and friendly. A very pleasant stay and will sure come back for my next visit to London."
"Early check-in is allowed. Thank you. Location is good especially u are going to/from airport. U can catch heathrow express train.
Got grocery shop, restaurant, bus stop, train station nearby.
Room is for one person.
You have to leave room key behind before you walk out hotel.
Room door will close itself. It will slam itself. So it may wake you or ur neighbour up.
A typical old hotel.
when I move around, I will make noise, whenever I step on the floor, wood floor sound. I also don't want to disturb my neighbour so I can't do much in the room."