格伦科 住宿等级：5酒店,

“正经不错”

“入住前有詢問接送事宜，但可惜因為時差，無法有效溝通。入住手續單純迅速，房間大且乾淨，一開始以為燈光有問題，人員很快就來幫忙，房內的廚房很方便使用，可以自己簡單用點吃的。住宿一切都完美，只是隔壁房客實在很吵，半夜三點都還有吵雜聲，聽清潔人員說是辦結婚的人，因為我們是商務旅行，長途飛行後需要睡眠，但晚上常常被打擾到，甚至還被亂敲門，無法安穩休息。”

“饮食”

“We enjoyed everything about this property and the spa was great also”

“酒店服务出乎意料的差，是我住过所有四季酒店中最差的：打电话给服务部门送红酒杯，打了两次第二天才送到😂要求送的拖鞋浴袍送的速度不能更慢，刀叉就一直🈚️送到。房间的喝水杯清理拿走就不补充， 完全不是一个星级酒店的服务更别提是五星级酒店。恨失望。”

“Staff was exceptional. The room was unpretentious and I liked that. The negative is that it is very loud. Loud from the El running nearby but also loud in the interior. The interior has a lot of hard surfaces, no insulation. I also found the room service options to be limited. Having said that, the price per room was great and, again, it was the best staff experience I’ve had in terms of genuine warmth and helpfulness. The hotel should find a local restaurant to provide more room service options……

“nice”

“美國五星級酒店中少有仍可保持星級服務的水準！”