“Great customer service, great quality food in evening meal and at breakfast. Lovely room exceptionally clean white bedding! Great stay, we’ll be back. Recommended!”
“Welcoming friendly team, plans had changed and received a free upgrade which was great. Spacious clean room with good facilities. Well equipped gym and nice size pool are available to use. Hotel was very good service abs facilities.
Regretted eating in the restaurant for dinner. Restaurant managers customer service questionable and main meal was not at the quality we would have expected for 2 AA rosette restaurant, hot breakfast also basic. ”
“A lovely location, a very short drive/taxi from the town centre. Only there a night but saw deers in the garden and such a beautiful setting.
Host was there to welcome us, and easily accessible if needed. ”
“The location was pretty nice, being central to the Bury St. Edmunds town center. The location of the room was very difficult to find because the navigation apps we used put us far away from the actual room. We luckily found a mailman who took us to the right location. Other than that, the room was alright and comfortable enough. I’m not too sure it was entirely worth the cost, but it was alright. I’ll say 7/10.”
“The property is absolutely lovely and the staff are excellent. The breakfast is also really great. The location is perfect. We really enjoyed our stay and want to come back.
The only minor negatives were, the TV is ridiculously small and most of the Freeview channels don’t work due to low or poor signal - surely a hotel in 2025 can resolve this issue? It would have been nice to get a complimentary bottle of water every day and not just on arrival. The WiFi kept dropping and we had to keep……
“I have stayed in the hotel for several time and always enjoy it. A great hotel if you want to visit the city. I never try to dinner but the breakfast is superb. Also a nice bar which provides great selection of drinks”
“Staff were very friendly and helpful. The only thing I would say is because it is a pub it can be a little loud if you are wanting and early night. This didn’t affect us but I know some people it will. The food in the pub was very tasty too. ”
“I arrived at the Chantry Hotel just after midday. The proprietor was happy for me to check-in straight away. He was also happy for me to leave my car there for a couple of hours after I’d checked out the following morning. The hotel was very clean and comfortable and the breakfast was first class. My room was on the second floor - the second set of stairs was a little narrow but fortunately I didn’t have much luggage for my overnight stay so it wasn’t a problem for me. I would definitely stay……
“The property was tastefully furnished which reflected its historical past. There was a spacious sitting room for use by guests and a kitchen equipped for the heating and simple cooking of meals. The tasty breakfasts were cooked to order with locally sourced ingredients. There was a small but pleasant garden with suitable seating areas.
The staff were always welcoming, helpful and friendly.
It was an easy 12 minute walk into the cathedral area and town.
We had a very comfortable stay although……
“Lovely hotel, just the room had no main light so it was a bit dark, also the shower was nice apart for the temperature control, it was either cold or hot just couldn’t get a happy medium. Breakfast the next morning was really good.”