“When we arrived to Brisa we were escorted to our room by staff and given a quick tour of the room. We quickly noticed that we did not have a pull out couch (we booked the 2 bedroom with 3 beds beach access) and when one of my guests went to inform staff and initially received an attitude that we “did not rent the cot as we were supposed to”. I then had to go and speak with staff myself which I believe I spoke with a manager who was then quick to remedy the situation as we did indeed book 3 beds,……