“We arrived at the hotel at around 4pm but we still need to wait for our room since it was not ready. As we would take the train to Cleveland next night, we chose this hotel as it was only 20-minute walk to the train station. We store the luggage at the reception after check-out. After counting the total no. of luggage and giving us a card, our luggage was placed in the lobby but not in a room. I stayed there to watch my luggage for a very long time before I was at ease.”
“We went for Lollapalooza and it was a really great location - just accross the street. I didn't love the check in process as you check in yourself on tablets (there is someone to help if you need it though), but the tablet just kept freezing and I had to go to the next one after having tried a few times on the first tablet. Other than that, this is a great location really close to downtown and museums. About 1 mile from Navy Pier and the Magnificent Mile but if you don't feel like walking that……
“Hotel overall was wonderful, front desk and door staff were friendly and accommodating. My only feedback would be the few experiences we had in the on sight restaurant, breakfast service and food were good the two mornings we dined there. Evening service was awful, staff seemed inconvenienced by evening guests and food was just OK. This is the only negative that came out of our stay here.”
