"During our stay, we had an incident where we thought someone was trying to enter our room cause we heard the door shut. We immediately reported it to the front desk. The hotel staff took our complaint very seriously and began investigating right away.
They kept us informed throughout the process, providing regular updates on their progress. To ensure our safety and peace of mind, they promptly offered to switch our room. The hotel checked the smart door access records. They discovered that the door hadn't been completely shut, causing it to eventually close on its own. Despite the situation being a misunderstanding, the staff's thorough investigation and detailed explanations were very reassuring.
We were very impressed with the hotel's commitment to guest safety and their professional handling of the situation. Their prompt response and dedication to resolving our concerns were exceptional. We highly recommend this hotel for their excellent customer service and attention to detail."
